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K-Mart's Customer Service

The number for Alaska Customer service is (+US)1-888-258-8892 and for Hawaii is (+US) 1-888-258-8891.

KMart's Layaway Program

You might have heard about KMart's Layaway Program but do you know how it really works? The first thing you need to do is find items that qualify to be put on layaway. You'll notice these products as they have a little icon or picture (it looks like a red and white pad of paper with a dollar sign on it). Once you find qualifying products, place them in your online shopping cart. The next step will be to make payments online over an 8-week period. There is an initial fee of either $15 or 10% of the total cost of the item. The initiation fee is $5 and should you cancel your layaway, there will be a $10 fee charged. You also must pick up your purchase at the store where it is being held within 5 days of making your final payment. In fact, your final layaway payment must be made at the Layaway Counter of the store where you will be picking your items up.

Start of by entering the zipcode where you want to pick up your merchandise.

KMart's Layaway program is not available in all stores and locations. Enter the zip code where you want to pick up your merchandise in order to locate your exact store and the items it has available for purchase on layaway.

KMart's Return Policy

Refunds WILL NOT be processed without either your receipt or original email confirmation.

KMart prides itself on an "Easy Returns" policy. K Mart has a 90-Day Satisfaction Guarantee. You can return items you are unsatifisfied with for any reason within 90 days of making your purchase. You will need to contact K-Mart's Customer Assistance for damaged or defective, perishable and oversized returns: either send a link to or phone them at (US)1-866-KMART4U (1-866-562-7848).

To return merchandise to a store: bring the merchandise in its original packaging (K-mart now requires the original packaging with returns) along with all paperwork, parts & accessories and your completed bottom portion of the packing slip (with the reason for your return filled out). Be sure to keep all jewelry items separate. Bring this package along with your packaging slip to the customer service desk and Kmart will give a credit in the same form of payment.

If you'd like to return your purchase by mail: enclose your completed packaging slip with your item in its original packaging (indicating what you're returning and why) and mail it using the enclosed return address label from the packing slip (use either UPS or the USPS and don't forget to insure your package as well as keep a copy of the tracking number). Your return will be processed within 30 days of receipt.

* You will not be reimbursed for any service charges such as the original shipping & handling fees or gift wrapping.

Remember to keep all jewelry items separate when making a return to K-Mart!

Also, do not send items COD when returning them to Kmart: they won't accept them.