Purchases made online at Buy.com must be returned within 14 calendar days of your item leaving the warehouse. All shipping costs, aside from those associated with defective merchandise, remain your responsibility. This includes the shipping cost to return the item as well as the original shipping expense to send the item to you. The RMA (Return Merchandise Authorization) for your item can only be issued once: once it expires or is nullified because of the item being returned in violation of Buy.com's return policy, your item can no longer be returned. Do not write the RMA number on the original manufacturer's packaging or box. Please write your RMA number on either the label used to return the item or the exterior brown shipping box. Your return will be credited to you in the original form of payment. Allow up to 14 days for your merchandise to arrive at the Returns warehouse. Allow an additional 5 to 7 days for your return to be processed. If your payment was via credit card, expect to see a credit posted to your card, less restocking fees and shipping charges. If you purchased your item with a gift card, you will be reissued a gift card for the amount of the amount, less associated shipping costs and restocking fees (unless the value of the gift card will be less than $5 or prohibited by law). You are responsible for your product the entire time it is in transit - insurance is recommended! Listed below are the basic requirements to note when returning your merchandise to Buy.com:
Defective products must also meet the basic criteria outlined above and be returned within 14 days of the item leaving the warehouse in order to qualify for return. Buy.com reserves the right to ultimately determine if your product is defective or not. If the product is found to be defective, you may only exchange the item for an identical product. Your shipping costs both for the original delivery of your product and shipment to the returns warehouse, as well as shipping costs for your replacement item, will be covered by Buy.com as long as it is ground shipping. If you request an expedited shipping service, you will be responsible to cover the difference in price from this service and standard ground shipping.
If your item is ineligible for an RMA, you can contact the product manufacturer directly or consult any valid warranties you may have for your product. Co-branded Buy.com sites such as Wireless Store or Travel Store must have relevant products returned directly to them.
When doing online research for your next Apple Store purchase, don't forget to research how to save! Make it a habit of visiting Centsible.net for the latest coupon, promo or discount codes, news of hot sales, and advice on how to get free or reduced shipping. We'll point you towards other retailers who may be selling the same product at a cheaper rate. We'll also give you some advice on how to shop eBay for your product - or maybe let you know about trying a refurb'ed Apple product.
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